IMPORTANT INFORMATION
How to Place an Order
Currency Used
Paying by Card
Paying by Check / Cheque
Paying by Other Methods
Postage and Packaging
Despatch Times
Delivery Costs
Delivery Times
Tracking your Order
Customs, Excises and Taxes
Refunds and Returns
How to Place an Order
Please check the contents of your shopping basket are
correct.
Fill in all required information on the Order form.
All items marked with an asterisk ( * ) must be
completed.
When ready, click on the Send Order button.
We will send you an email to confirm your order. |
Currency Used
Prices are quoted in:-
£ - United Kingdom
Pounds Sterling
$ - U.S.A. Dollars
€
- European Euros.
If you would like a price in another currency, please
email
here. |
METHODS of PAYMENT
Paying by Card:
Visa, MasterCard, JCB, Solo and Switch.
If you have another card type that does not appear on
this list, please email
your request stating your card type only.
The total amount will be charged to your Credit Card
in your local currency ie:- USA will be in American
Dollars, Europe in Euros unless stated otherwise and
the United Kingdom will be in British Sterling / Pounds.
Your Credit Card will not be charged until your order
is ready to despatch. **NB** We reserve our right
to check the validity of your card, before despatching
any order. |
Paying by Check / Cheque
Should you wish to pay by Check / Check, please click
here to request more information. Orders cannot be
processed until the Cheque / Check has been received.
Your Cheque / Check will be lodged into our local bank
prior to your order been despatched. |
Paying By Other Methods
Should neither of these options suit or should you wish
to pay by an alternative method, please contact us by
email
for further detail. |
Postage and Packaging
We will despatch all tiaras and crowns via professional
courier. Jewelrey and other items that are not an addition
to an order for a tiara or crown, will be sent to you
by airmail/post. |
Despatch Times
After you have placed your order, we would normally be
ready to despatch within 7 to 14 business days. A business
day is usually Monday to Friday inclusive. |
Delivery Costs
The price displayed on this web site is the only price
and it includes delivery to your door. It has been known
that these currencies can fluctuate slightly. If in doubt,
please verify with your bank manager or a suitable currency
converter. |
Delivery Times
Exquisite Bridal Tiaras do not accept responsibility
for late or non-delivery where the recipients contact
details are insufficient or incorrect.
Our professional courier service will personally deliver
your tiara or crown.
| America |
1 to 3 days |
| United Kingdom |
1 to 2 days |
| Channel Islands |
2 to 3 days |
| Ireland (South) |
1 to 2 days |
| Europe (West) |
3 to 4 days |
| Canada |
2 to 4 days |
| Australia |
2 to 4 days |
| New Zealand |
2 to 4 days |
| South Africa |
2 to 5 days |
| Japan |
3 to 5 days |
| Other Countries |
7 to 9 days |
In extremely urgent cases we have swifter methods
of delivery. If your country does not appear on this
list, please email your request and we will confirm
a delivery time. |
Tracking your Order
Courier Parcel's that are to be delivered outside Europe,
can be tracked via the internet, to your delivery address.
You can request the tracking number at any stage. |
Customs, Excises and Taxes
Although most excises and taxes have been dealt
with before we despatch your tiara, please note that you
are ultimately responsible for your countries customs
declarations, duties, excises and taxes.
If your country applies these taxes and or excises, please
be aware of them beforehand. Customs clearing can take
from 1 hour to a few days to clear. Should you feel this
could be a problem, please email your request and we will
try to confirm with the customs of your country. |
| Refunds and Returns
• Unsatisfactory Condition
In the unlikely event that your tiara should reach you
in an unsatisfactory condition, we will offer a 100%
refund or a replacement to the value of the tiara or
piece(s) provided you email us immediately at:- enquiries@bridal-tiara.co.uk
and return the tiara or piece(s) in the original packaging
to us within 7 days of receipt.
• Custom Orders
We do not carry stock items. All our tiaras are completely
hand-made from order. Should you design your own tiara
or extensively customise a tiara and wish to return
it. Postage, Packaging and any applicable discounts
will be deducted from the refund. Not a favourable policy,
but fair to both parties. Please email us immediately
at:-
enquiries@bridal-tiara.co.uk
and return the tiara or piece(s) in the original packaging
to us within 7 days of receipt.
• Returns After 7 Days
Should you wish to return your tiara or piece(s) after
7 days and before your wedding date, we will offer a
100% refund or a replacement to the value of the tiara
or piece(s) provided you email us immediately at:-
enquiries@bridal-tiara.co.uk
Please also include an Original Wedding Invitation.
A photocopy or fax is not acceptable. If this is not
possible, please include a purchase receipt of the wedding
invitation and return the tiara or piece(s) in the original
packaging.
• Guaranteed Refund
Your refund is guaranteed provided the tiara or piece(s)
are returned, in the original packaging. Refunds will
be made via your card, cheque/check or by your original
payment process as soon as the returned order is received
by ourselves.
**NB** If your order is from outside the United
Kingdom - your refund will not include any discounts
which are clearly stated on each invoice. Discounts
can include urgent or special delivery by professional
courier. |
Assuring you of our best intentions and professional services
at all times.
|
